23 answers
Frequently Asked Questions
Everything people ask before booking - about scheduling, pricing, our staff, and what happens if something is not right.
Police-verified staff
Starting rates upfront
Own machines & chemicals
48-hour redo guarantee
Booking & scheduling
01How do I book a service?
Call 099025 55786 or message us on WhatsApp. Tell us your property size, the service you want, your area and your preferred date. Most bookings are confirmed in about two minutes.
02How quickly can you send a team?
Same-day slots are usually available if you call before noon, and next-morning booking is almost always possible. Larger jobs such as villa deep cleans, office contracts or post-construction work need a day or two so we can assign the right team size.
03Do you work on Sundays and public holidays?
Yes. We work Sunday 9 AM to 6 PM, and commercial work is often scheduled on public holidays precisely because the premises are empty. There is no weekend surcharge for standard bookings.
04Can I reschedule or cancel?
Yes, with no charge if you tell us at least 12 hours ahead. Cancelling after the team has been dispatched may attract a travel charge, since staff and equipment have already been committed.
05Do I need to be present during the work?
Someone should be there at the start to let the team in and at the end for the walkthrough. You are free to step out in between - our staff are police-verified and work under a supervisor.
Pricing & payment
01How is the price decided?
By the size, layout and condition of the property and the service you need. All prices start from our published baseline rates. Standard residential jobs receive a clear upfront estimate on the call or WhatsApp. Villas, larger offices and industrial sites get a free site visit first so the estimate is accurate and transparent.
02Are there any hidden charges?
No. The agreed estimate covers labour, machines, chemicals, consumables and travel. All rates start from clear baseline figures. If you request extra work mid-job, we clarify the cost before doing it, and you decide.
03When and how do I pay?
After the work is finished and you have signed off on the walkthrough. We accept cash, UPI, card and bank transfer. Contract clients are invoiced monthly.
04Do you charge more for outer areas?
No. Prices are identical across all 53+ areas we serve. No travel surcharge, no locality premium.
05Do you offer discounts?
Annual maintenance contracts run at meaningfully lower per-visit rates, and repeat residential customers get preferential rates and slots. Bundling services on the same visit - a deep clean plus sofa cleaning, say - also reduces the total.
Staff & safety
01Are your staff background-verified?
Yes. Every cleaner and technician is police-verified, uniformed and carries a photo ID card. For corporate sites and gated communities we submit staff documentation in advance so security can check it.
02Are the staff your own employees?
Yes. We do not subcontract. Everyone who arrives at your property is employed, trained and paid by us, which is what lets us hold a consistent standard.
03Are you insured?
We carry public liability cover, and staff are covered under workmen's compensation. Documentation can be shared with your facilities or security team on request.
04Are the chemicals safe for children and pets?
We use biodegradable, low-odour products that are safe once surfaces are dry. Tell us in advance about allergies or asthma in the household and we will switch to a fragrance-free set. There is no vacancy period for deep cleaning - the products are safe as soon as surfaces are dry.
05Will you sign an NDA for our office?
Yes, and it is a routine request for commercial work. Send it across before the first visit.
The work itself
01Do you bring your own equipment and chemicals?
Yes - machines, brushes, chemicals and consumables all come with the team. We only need access to your water supply and power points, so please make sure both are available.
02How long does a job take?
A 2 BHK deep clean is typically five to seven hours; a single sofa one to two hours; an office deep clean usually runs overnight. Each service page lists its own expected duration.
03Will you move furniture?
We move light and medium furniture - sofas, beds, dining tables - to clean underneath. Very heavy or fragile items such as pianos and large aquariums are cleaned around, for safety.
04What if something gets damaged?
Tell the supervisor immediately. Damage caused by our team is covered under our liability insurance and we resolve it directly. Pre-existing damage is noted before work starts, which is one reason the walkthrough matters.
05Can every stain be removed?
No, and we would rather say so upfront. Ink, dye transfer and long-set stains may lighten rather than disappear, and hard water can permanently etch glass and chrome. The supervisor will tell you what is realistically achievable before starting.
Guarantees
01What if I am not satisfied?
Flag it during the walkthrough and the team redoes that area on the spot. If you notice something within 48 hours, call us and we send a team back at no charge.
02Do you offer pest control, water tank cleaning or housekeeping staff?
No. Deep cleaning is the whole of what we do, and we would rather say so than take a booking we are not set up for. We do not provide pest control, water tank cleaning, facility management or deployed housekeeping staff.
03Do you provide a completion report?
For commercial work, yes - a signed checklist and, on request, before-and-after photographs. Residential customers get the supervisor walkthrough, and we are happy to share dated photos for move-out handovers.
Service-specific questions
Looking for something more specific?
Each of our 33 service pages has its own FAQ section covering the details particular to that job.
Next step
Still have a question?
Call 099025 55786 and ask. We would rather answer it now than have you book the wrong thing.
Mon–Sun 8:00 AM – 8:00 PM