Terms of Service

1. About these terms

These terms apply to services provided by Facilities4u Cleaning Services, Main Rd, Kaveri Nagar, Mahadevapura, Bengaluru, Karnataka 560048. By booking a service you accept them. Contract clients may have a separate signed agreement, which takes precedence over anything here that conflicts with it.

2. Quotations and pricing

• Prices shown on this website are indicative starting points for a standard job in normal condition.
• The binding price is the quotation we give you for your specific property, confirmed before work begins.
• A quotation stays valid for 30 days unless we say otherwise.
• If the actual scope differs materially from what was described to us - significantly heavier soiling, a larger area, or additional rooms - we will tell you the revised price before continuing, and you may decline.

3. Booking, rescheduling and cancellation

• Bookings are confirmed by phone, WhatsApp or email once the scope, price, date and time slot are agreed.
• You may reschedule or cancel free of charge with at least 12 hours’ notice.
• Cancelling after the team has been dispatched may attract a travel charge covering staff time and transport.
• If we cannot attend as scheduled we will tell you as early as possible and offer the next available slot at no additional cost.

4. Your responsibilities

• Provide safe access to the property at the agreed time.
• Provide running water and working power points; our equipment needs both.
• Secure or remove cash, jewellery, documents and other valuables before we arrive.
• Tell us in advance about fragile or high-value items, surfaces needing special care, allergies in the household, and pets on the premises.
• For apartments and gated communities, arrange society permissions where we cannot obtain them on your behalf.

5. Our commitments

• Staff will be police-verified, uniformed and carry photo ID.
• We bring all machines, chemicals and consumables required for the agreed scope.
• Work is performed to the written checklist agreed with you.
• A supervisor conducts a walkthrough with you before the team leaves.

6. Satisfaction and re-service

If any part of the agreed scope has not been completed properly, raise it during the walkthrough and the team will redo it before leaving. If you identify such an issue within 48 hours of completion, contact us and we will return to address it at no charge.

Re-service covers work within the agreed scope. It does not cover new soiling occurring after we left, work you declined at the time of quotation, or outcomes we told you in advance were not achievable - such as permanent etching from long-standing hard water, or stains identified as unlikely to lift.

7. What cleaning cannot fix

Some conditions are permanent and cannot be corrected by cleaning. These include hard water that has etched glass or chrome, dye transfer and ink on upholstery, deep scratches in stone, and damage from earlier improper cleaning. Where we identify such a condition, we will tell you before starting so you can decide whether to proceed.

8. Liability

• We carry public liability insurance, and our staff are covered under workmen’s compensation.
• Damage caused by our negligence should be reported to the supervisor immediately, and in any event within 24 hours, so that it can be verified and resolved.
• We are not liable for pre-existing damage or wear, for failure of items already at the end of their service life, or for damage arising from a defect or condition you did not disclose.
• Our liability for any claim is limited to the value of the service provided, except where the law does not allow such a limit.

9. Payment

• Payment for one-off jobs is due on completion, after sign-off.
• We accept cash, UPI, card and bank transfer.
• Contract clients are invoiced monthly on the agreed credit terms.
• Overdue amounts may result in suspension of service until the account is settled.

10. Scope of services

We provide deep cleaning services only. We do not provide pest control, water tank cleaning, facility management or deployed housekeeping staff, and nothing in these terms should be read as an offer of those services.

11. Confidentiality

Our staff are instructed to treat everything they see at your premises as confidential. For commercial clients we are happy to sign a non-disclosure agreement before the first visit.

12. Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.

13. Contact

Facilities4u Cleaning Services
Main Rd, Kaveri Nagar, Mahadevapura, Bengaluru, Karnataka 560048
Phone: 099025 55786
Email: info@facilities4u.in